Tuesday, February 21, 2012

Customer Reviews

This guest post from Lewis Beck


Sometimes I am not sure whether I should believe internet reviews or not. Some of the ones I have read about stores and restaurants are helpful, but sometimes it seems like people are just angry and like writing bad reviews for no reason. Some of the negative ones are so crazy and specific, that I can’t imagine what people expect. It’s like they want the red carpet rolled out for them just because they showed up to Target to buy groceries. I’m trying to decide whether I should change my internet service or not, so I was looking at wild blue internet reviews, and some of them are wonderful, while others are so bad! I can’t help but feel like something is wrong if one person is giving them five stars, and the next only one. If there was a problem with connectivity, wouldn’t all of the reviews be bad? Could it be that people have such disparate experiences with the same company? I think it’s just that people have a warped sense of what they should expect from companies. No one is perfect, so I don’t expect anyone to be.
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